Contact

We're here to help.

Questions about your order, shipping, returns, or your Lucenthorne product? Contact us and we'll get back to you as soon as possible.

Order Support

Questions about an existing order, payment, or order confirmation? We can help resolve any issue quickly.

Shipping Questions

Wondering where your package is or when it will arrive? Reach out and we'll look into it for you.

Returns & Refunds

Need to return an item or request a refund? We offer a 30-day return policy. Contact us to get started.

Product Questions

Setup help, compatibility, or general questions about your Lucenthorne product — we're happy to assist.

Email

lucenthorne@jounsep.com

We aim to respond within 1 business day.

Mailing Address

30 North Gould Street, #48988
Sheridan, Wyoming 82801
United States

For order tracking, please use the Track Your Order page.